General Rule
Because the paid services are primarily digital services, a refund is considered according to the service purchased, whether it was delivered, whether it was used, and the reason for the request. Any mandatory consumer or payment-system rights remain unaffected.
Eligible Situations
- Duplicate or demonstrably erroneous payment.
- Payment succeeded but the purchased digital service was not provisioned because of a technical failure attributable to the platform.
- Payment was captured for an order that was cancelled by RealPropertyBuySell before the service was provided.
- Other situations where a refund is required by applicable law or the payment provider's dispute process.
Non-Refundable / Limited Situations
A refund may not be available where the paid digital service has already been successfully delivered and used, where the issue is caused by the customer's device/network after successful delivery, or where a user simply changes their mind after consuming the digital service, subject to applicable law. Property transactions themselves are between the relevant users and are not purchases from RealPropertyBuySell.
How to Request a Refund
Email support@realpropertybuysell.com with your payment/order reference, amount paid, date/time, service purchased and reason for the request. Never send OTP, UPI PIN, CVV or full card details.
Processing Timeline
We aim to review valid refund requests promptly. Where a refund is approved, the refund will normally be initiated to the original payment method. Bank/payment-provider processing time may vary after the refund is initiated. If a payment was processed through Razorpay, the transaction/refund may also be subject to the payment provider's processing timelines.
Cancellation Before Service Delivery
If a customer requests cancellation before a paid digital service is delivered, the request will be reviewed and, where applicable, the amount will be refunded to the original payment method. Some services may become immediately deliverable or usable after successful payment; in those cases the applicable digital-service refund rule above applies.
Payment Disputes
Please contact RealPropertyBuySell support first so that we can investigate payment status and service delivery. Customers should not share confidential payment credentials with support.